Frequently Asked Questions
1

What are your hours of operation?
Do you have a 24hr number to reach the
service department?

Office hours are Monday through Friday from 8:00am
to 5:00pm.

However, our service department is available 24-hours,
7 days a week.

2

Which areas of Toronto do you
provide service to?

We provide service to anywhere inside a 50 to 60 miles
radius of our office.

With that said, that includes majority of GTA, Mississauga, Oakville, and Burlington.

Visit our service area page for more information, or call us to ask.

3

Does your company provide residential services?

Yes, we do. We provide services for all types of homes and businesses; commercial, industrial, residential, and even construction.

4

Are you interested in bidding and where do I send the bids?

Yes. Send the bids to sales@airtrackhvac.com.

5

I will not be present at the jobsite but I would like to know what went on. How can this work?

We provide the service dates according to your schedule. If you aren't available on a certain day, we will work around it until you are. If you choose to still have it serviced on a day you aren't there, we can have our technicians take a before and after photo. That way, you are still able to see what has
been done.

6

I've seen some contractors use pre-installed units before. Do you do something similar?

No, we do not. Every piece that we uninstall is either trashed or recycled. When we install a new component or unit, they are brand new and received from the manufacturer. We will not shortchange our clients by installing an already used item.

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